taking your eCommerce business to the next level
What’s my strength?
Having worked with over 900 creative online businesses, my strongest skill is the ability to see the big picture and figure out what you need to do in order to reach your goals.
Using my proven method, Better Traffic More Sales, I am quick to identify gaps and processes that are holding you back. This ensures your brand is positioned well before we start implementing human-centric strategies to scale.
Speaking of which
I am a huge advocate of a human-centric approach that focuses on the experience of you, your staff and of course your customers. I believe a successful brand starts with a balanced founder, harnesses a positive culture and is set out to make the lives of its customers better with every interaction. And that’s exactly where we’re aiming to get you to.
I’ll be able to help you with
Overall eCommerce strategy
Do you feel like you’ve tried everything but your online sales just aren’t where you’d like them to be?
Don’t worry, together we will re-evaluate everything you’ve done so far and figure out what we need to do to help you grow.
Do you have a project that needs to be managed by someone capable without you having to oversee every little step? You basically just want to get it done?!
I am very efficient and have extensive experience with team (& change) management, leading custom tech projects as well as various digital projects.
Brand story development and positioning
One of the biggest reasons why businesses fail to grow online is poor brand messaging and positioning.
It is crucial to understand who you’re talking to, what you’re saying and why they should care.
Not making enough sales online? This is where we need to start.
Customer-centric omni-channel solutions
Whether you have multiple retail stores or only sell online, there’s more than one channel customers can engage with you.
With a customer-centric omni-channel solution, we are aiming to enable your customers to shop in whichever way suits them best and ensure the customer experience is consistent at all times. This includes everything from the look and feel to processes and ease of purchase.
Customer experience management
You’ve done all this work on your brand and your products. Your website looks great, your checkout process works well, but what happens then? Customer service isn’t just about answering queries, which is why I like to refer to it as ‘customer experience’.
To take your business to the next level and be remembered after someone shops with you, we need to look at your order fulfilment process, the unboxing experience, your returns processes and your customer interaction.
Outsourcing strategy, setup and implementation
Thinking of outsourcing? Together we can identify how outsourcing could benefit your business. I’ll design a team structure to suit your needs, recruit talent and train your team. In addition, I’ll set up all necessary systems to ensure your outsourcing journey will be a successful one from the beginning.