My strongest skill is the ability to see the big picture and figure out what you need to do in order to reach your business goals.
I am a problem-solver, which means I am quick to identify gaps and processes that are holding you back. This allows me to find a way for your systems and logistics to run more efficiently and free up your time to take your business to the next level.
We’ll start off with a free non-obligatory consultation to identify the areas you’ll require help with and how we’ll get you to reach your goals.
Areas I’ll be able to help you with:
- Overall business strategy (the big-picture stuff)
- Web development/product management
- Brand development and creating a Value Proposition
- Operations and logistics, including system design and setup (eg. order fulfilment, customer service, accounting, etc)
- Social media and marketing strategies
- Customer analysis
- Customer service management
- Outsourcing strategy, setup and implementation
- Thinking of outsourcing? I’m your girl. Together we can identify how outsourcing could benefit your business. I’ll design a team structure to suit your needs, recruit talent and train your team. In addition, I’ll set up all necessary systems to ensure your outsourcing journey will be a successful one from the beginning.
- Experience working with custom-built platforms (including marketplaces and drop-shipping), as well as Shopify, Magento, Squarespace, Swingtag and WordPress.
- Extensive experience with product design, development and implementation (eg. automating order fulfilment, customer communication or returns) – My favourite thing to do!
- Mailchimp – in particular setting up email series (eg. abandoned cart), segmentation and optimising deliverability
- Advanced experience with Xero, Zendesk (including Insights), Zopim, Feefo
- Basic understanding of SEO, HTML and CSS